Each session consists of 45 minutes of class, a 10 minute break, then another 45 minutes of class with the final 20 minutes of the session reserved for questions and answers.
Session 1: Introduction into Quality Management and Quality Enablement – Designing a Quality Management Strategy
Wednesday, April 3, 5:00pm-7:00pm CEST / 11:00pm-1:00pm EDT
This session introduces the Quality Evolution Model, which maps the evolution of quality management efforts in companies with different levels of localization maturity. It introduces Quality Enablement as the last, the “desired” stage of the quality evolution. It also provides a framework around which each company can design their own quality management strategy.
Session 2: Building a Quality Assurance Program
Wednesday, April 10, 5:00pm-7:00pm CEST / 11:00am-1:00pm EDT
This session introduces linguistic quality assurance and testing, and describes different models of building a quality assurance program, including their advantages and disadvantages. Using this information, each company can custom-build a model that works best for their own particular business case.
Session 3: Tracking Quality KPIs (Key Performance Indicators) and Managing Quality Issues
Wednesday, April 17, 5:00pm-7:00pm CEST / 11:00am-1:00pm EDT
This session explains how to manage quality using KPIs and what processes can be implemented to improve quality of your company’s localized content.
Session 4: Managing Quality as a Business Function
Wednesday, April 24, 5:00pm-7:00pm CEST /11:00am-1:00pm EDT
Quality is almost always managed as a linguistic function. However, since in most cases, the purpose of the localization efforts is to support the business, quality has to be approached as a business function as well. This session introduces several processes and models that can be implemented to allow the company to produce the level of quality required by their end customers, while saving time and money and using available resources most effectively.