Master Class Details
March 27, 2023 - April 17, 2023
4 classes - 2 hours each
- Manage quality strategically: Create quality management strategy, build successful programs and establish the required quality assurance, quality management and quality enablement processes.
- Collaborate in the area of quality management: Build successful partnerships between buyers and suppliers, as well as the localization team and the internal stakeholders, establish transparent quality metrics, lead quality improvement programs and manage acute as well as chronic quality issues.
- Manage quality as a business function: Collect the right metrics, automate metrics collection and processes, manage quality or collaborate with other corporate functions in the areas of quality management.
- The course is for:
- Buyers of localization services: Leads of localization teams looking to implement or improve their quality management efforts, Quality Managers trying to up-level their knowledge and experience, or Program Managers of other areas who are struggling with building and implementing a comprehensive quality management strategy.
- Providers of localization services: Quality Managers, Account Managers or Business Development Managers trying to learn how to design a comprehensive quality management offering for their clients.
- Technology providers: Technology providers trying to learn how buyer companies manage quality so that they can design the appropriate technological support for quality management.
- Minimum experience: 3+ years of project management experience and above, or a Master’s in Localization Management. Due to the strategic nature of the class, program-level experience and above is preferred.
Each session consists of 45 minutes of class, a 10 minute break, then another 45 minutes of class with the final 20 minutes of the session reserved for questions and answers.
Session 1: Introduction into Quality Management and Quality Enablement – Designing a Quality Management Strategy
Monday, March 27 – 7:00pm – 9:00pm CEST / 1:00pm – 3:00pm EDT
This session introduces the Quality Evolution Model, which maps the evolution of quality management efforts in companies with different levels of localization maturity. It introduces Quality Enablement as the last, the “desired” stage of the quality evolution. It also provides a framework around which each company can design their own quality management strategy.
Session 2: Building a Quality Assurance Program
Monday, April 3 – 7:00pm – 9:00pm CEST / 1:00pm – 3:00pm EDT
This session introduces linguistic quality assurance and testing, and describes different models of building a quality assurance program, including their advantages and disadvantages. Using this information, each company can custom-build a model that works best for their own particular business case.
Session 3: Tracking Quality KPIs (Key Performance Indicators) and Managing Quality Issues
Monday, April 10 – 7:00pm – 9:00pm CEST / 1:00pm – 3:00pm EDT
This session explains how to manage quality using KPIs and what processes can be implemented to improve quality of your company’s localized content.
Session 4: Managing Quality as a Business Function
Monday, April 17 – 7:00pm – 9:00pm CEST / 1:00pm – 3:00pm EDT
Quality is almost always managed as a linguistic function. However, since in most cases, the purpose of the localization efforts is to support the business, quality has to be approached as a business function as well. This session introduces several processes and models that can be implemented to allow the company to produce the level of quality required by their end customers, while saving time and money and using available resources most effectively.
All students who complete the Quality Management Master Class will receive an Industry Certificate of Completion from The Localization Institute, Inc.
10% discount for 3 or more students from the same company – please contact firstname.lastname@example.org for more information.
About Your Instructor
Eva Klaudinyova has been working in the localization industry since 2000, leading localization teams and implementing new strategies in some of the most well-known companies in Silicon Valley. She has a linguistic background with experience in translation, review and QA; project and program management experience on the supplier side (Medialocate); as well as experience managing localization teams and programs of all sizes on the buyer side. Apart from the overall globalization strategy, she has implemented a quality management strategy in a then-starting localization program at VeriSign, in a bigger and more mature Globalization Operations program at VMware, and she also built a world-class quality and supplier management program for multiple localization departments at Apple.
Eva is also a co-founder, Board member and Secretary of Women in Localization. She is currently an Associate Professor of Professional Practice at the Middlebury Institute of International Studies at Monterey, imparting her knowledge and longstanding localization and leadership experience to graduate students of Translation and Localization Management. She is from Slovakia, is multilingual and holds MAs in Foreign Language Teaching and in Translation.