Quality Management Master Class
November 3 – November 22, 2021
The Quality Management Master Class provides a comprehensive overview of how to build a successful and comprehensive quality management strategy in companies at all levels of localization maturity.
- Manage quality strategically: Create quality management strategy, build successful programs and establish the required quality assurance, quality management and quality enablement processes.
- Collaborate in the area of quality management: Build successful partnerships between buyers and suppliers, as well as the localization team and the internal stakeholders, establish transparent quality metrics, lead quality improvement programs and manage acute as well as chronic quality issues.
- Manage quality as a business function: Collect the right metrics, automate metrics collection and processes, manage quality or collaborate with other corporate functions in the areas of quality management.
The course is for:
- Buyers of localization services: Leads of localization teams looking to implement or improve their quality management efforts, Quality Managers trying to up-level their knowledge and experience, or Program Managers of other areas who are struggling with building and implementing a comprehensive quality management strategy.
- Providers of localization services: Quality Managers, Account Managers or Business Development Managers trying to learn how to design a comprehensive quality management offering for their clients.
- Technology providers: Technology providers trying to learn how buyer companies manage quality so that they can design the appropriate technological support for quality management.
- Minimum experience: 3+ years of project management experience and above, or a Master’s in Localization Management. Due to the strategic nature of the class, program-level experience and above is preferred.
Each session consists of one 45 minute class, a 10 minute break, and then another 45 minutes of class followed by 20 minutes of Q&A. All sessions begin promptly at 12:00pm CT and will conclude at 2:00pm CT.
For those in Europe, the classes begin at 7:00pm CET and conclude at 9:00pm CEST.
Session 1: Introduction into Quality Management and Quality Enablement – Designing a Quality Management Strategy
Wednesday, November 3 – Starts 7pm CET / 12pm CT and ends at 9pm CET / 2pm CT
This session introduces the Quality Evolution Model, which maps the evolution of quality management efforts in companies with different levels of localization maturity. It introduces Quality Enablement as the last, the “desired” stage of the quality evolution. It also provides a framework around which each company can design their own quality management strategy.
Session 2: Building a Quality Assurance Program
Wednesday, November 10 – Starts 7pm CET / 12pm CT and ends at 9pm CET / 2pm CT
This session introduces linguistic quality assurance and testing, and describes different models of building a quality assurance program, including their advantages and disadvantages. Using this information, each company can custom-build a model that works best for their own particular business case.
Session 3: Tracking Quality KPIs (Key Performance Indicators) and Managing Quality Issues
Wednesday, November 17 – Starts 7pm CET / 12pm CT and ends at 9pm CET / 2pm CT
This session explains how to manage quality using KPIs and what processes can be implemented to improve quality of your company’s localized content.
Session 4: Managing Quality as a Business Function
Monday, November 22 – Starts 7pm CET / 12pm CT and ends at 9pm CET / 2pm CT
Quality is almost always managed as a linguistic function. However, since in most cases, the purpose of the localization efforts is to support the business, quality has to be approached as a business function as well. This session introduces several processes and models that can be implemented to allow the company to produce the level of quality required by their end customers, while saving time and money and using available resources most effectively.
All students who complete the Quality Management Master Class will receive an Industry Certificate of Completion from The Localization Institute, Inc.
Take advantage of the opportunity to attend this class with Eva! I had the pleasure to work with Eva at Apple where she built a Localization Quality Assurance (LQA) program acknowledged to be among the best in the world. To create this, Eva used her holistic localization knowledge, strategic thinking, innate drive for continuous improvement, and savvy to form mutually beneficial partnerships both internally and with vendors.
The KPIs and insights from the LQA program greatly impacted how we managed our overall business. I know that Eva will openly share all of this plus her additional extensive knowledge in the class. Importantly, she’ll be able to help you adjust class learnings in a way that will maximize your own specific application. The class will be challenging; the class will be worth it.
I felt that this was an extremely systematic course that carefully led me through everything I needed to know about localization Quality & Supplier Management. I had a job interview near the end of the semester during which I shared a few things I learned from the class and the group project. That really impressed the interviewers, and they said it was exactly what they had been looking for and what they were doing at work.
I don’t think this is the kind of thing you can learn from a book; rather, the way Eva laid out the class made her own expertise very clear, and I’m glad she shared it with us.
Her focus on strategic thinking ensured that we considered the larger context of organizational objectives when proposing localization solutions.
Eva is an industry expert with rich experience from both the client side and the vendor side, and she also has a real passion for teaching and dedication to her students’ successes. Her classes are always hands-on and practical, packed with industry insights and exercises designed to nurture valuable skills.
She teaches with clarity and a lot of interaction and encourages group work. I would recommend her classes to anyone who wants to learn more about the localization industry and advance their career.
During my time at MIIS, I took every class taught by Eva and found her to be one of my favorite professors. Aside from her deep knowledge and experience in localization, both on the buyer and the supplier side, she also has a lot to offer from her managerial and leadership philosophies.
Eva has consistently demonstrated that not only will she always strive to provide the best learning experience for her students, but she will also push them to achieve the best learning outcome. I would not hesitate to take any class taught by Eva.
About Your Trainer
Eva Klaudinyova has been working in the localization industry since 2000, leading localization teams and implementing new strategies in some of the most well-known companies in Silicon Valley. She has a linguistic background with experience in translation, review and QA; project and program management experience on the supplier side (Medialocate); as well as experience managing localization teams and programs of all sizes on the buyer side. Apart from the overall globalization strategy, she has implemented a quality management strategy in a then-starting localization program at VeriSign, in a bigger and more mature Globalization Operations program at VMware, and she also built a world-class quality and supplier management program for multiple localization departments at Apple. She understands quality management on every level from different points of view. She offers multiple viewpoints and perspectives not just to buyers of localization services looking to implement or improve their quality management strategy and processes, but also to providers who would like to custom-build a quality management offering for their clients.
Eva is also a co-founder, Board member and Secretary of Women in Localization. She is currently an Assistant Professor of Localization Practice at the Middlebury Institute of International Studies at Monterey, imparting her knowledge and longstanding localization and leadership experience to graduate students of Translation and Localization Management. She is from Slovakia, is multilingual and holds MAs in Foreign Language Teaching and in Translation.
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